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Support - Frequently Asked Questions

Video Library
What is Service Shoot?
What is an Item?
Who is a User?
Who is a Provider?
What is a Shoot?
What is an Order?
What is a Review?
Who is a Friend?
How is Service Shoot different from other Service Websites?

What Item information can be added?
How are Asset Items, Category Items and Individual Items - different?
What is an Item Shoot?
What is Item Inventory?
How does Service Shoot help in managing Items?
Can an Item be deleted?

Service Order
What is a Service Order?
What is a Service Job?
Who can create Service Order?
What are the different states of an Order?
Can Provider update Jobs and Order during servicing?
How are User and Provider alerted about these Service Order and Service Job changes?
What type of Service Shoots can be added to Service Order and Service Job?
How are User and Provider alerted about these Service Order and Service Job changes?
Do all Service Orders required to go to a Provider?
Can Service Orders and Service Jobs be Deleted?

Service Quotes
How can an Order be quoted?
Which Provider can receive and respond to quote requests?
How soon Provider should respond to the quote request?
What happens when Provider responds to a quote request?
How soon User should review and process quote responses?
What happens when user processes a quote response?
What if all quote requests are expired or refused?
What if user declines all quote responses?
Can an Expired quote request or response be renewed?

What is a Review?
What can be reviewed?
What is included in a Review?
What is the standard review duration time?
What are the different states of a Review?
When should a Provider be CONFIRMING a Service Review?
Who can see your reviews?
Can a POSTED review be updated?
As a Provider, if you do not agree with POSTED Comments, how to get it updated?

Who can be a Friend?
What is special about Friend in ServiceShoot?
What will be visible to my Friend?
How to import Friends from my Social Networks?
Why all of my associations are not showing up in my Friend List at Service Shoot?
If same person is associated to me in mutliple Social Networks, will that person be added as multiple Friends?
Can I add a Friend locally within Service Shoot?
Can a Friend be removed from my Network?
Why a removed Friend showing up again in my Friend List?

Still have questions?
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